A Deloitte study recently found that over 50% of organizations are making use of AI & automation technologies this year.  Keep ahead and don’t get left behind.

AI Implementation Expertise

As a trusted partner in your digital transformation journey, Engineation is excited to present our cutting-edge Artificial Intelligence Implementation Expertise.

Why Trust Engineation with Your AI Implementation

At Engineation, we are not just another software development company, we are pioneers in AI implementations. Our proficient team can flawlessly integrate advanced AI frameworks like OpenAI’s and Azure’s ChatGPT as well as non cloud-based platforms like PrivateGPT and GPT4All into your current systems.

Our Proficiency

We wield an array of open-source AI tools and models to architect solutions tailored to align with your business requirements. Our services are strategized to fortify your operations, optimize procedures, and provide unmatched customer engagement.

Sustained Assistance

Our commitment extends beyond the completion of projects. We provide sustained assistance to ensure the smooth functioning of your AI systems, reinforcing your operational efficiency.

Our Offerings

1) AI Roadmap Design: We assist businesses in sculpting a comprehensive AI roadmap that resonates with their targets and amplifies their market standing.
2) AI Implementation: We implement sophisticated AI frameworks in your existing business modules. Be it customer interaction, data dissection, or workflow automation, we guarantee a frictionless and value-added transition.
3) AI Instruction and Backing: Successful AI implementation demands a comprehensive understanding of its application. We offer extensive instruction and unwavering support, empowering your team to leverage these new tools proficiently.

Ready to Unlock AI’s Potential?

Contact us today to explore how our AI Implementation Expertise can redefine your business operations. At Engineation, we strive to materialize the future of technology for your business.

Client

A small business lender offering loan servicing

Objective

The aim for the lender was to improve customer service operations and reduce costs. Their existing chat system was a rich source of data, but the ability to extract actionable insights was lacking. The goal was to deploy AI technology to analyze chat logs, improve services, and decrease costs

Methodology

  • Data Aggregation: The process began by collecting all the chat logs from customer interactions.
  • AI Integration: An advanced AI tool, equipped with natural language processing capabilities, was incorporated into their existing system. This AI tool was designed to process and analyze vast quantities of text data from the chat logs.
  • Insight Extraction: The AI system was used to identify common customer issues, assess customer sentiment, and understand frequently asked questions.
  • Service Improvement: Based on these insights, changes were implemented in customer service operations to address the most common issues more efficiently.

Result

The integration of AI into the small business lender’s operations resulted in a 28% reduction in customer service costs within the first six months. By streamlining their approach to common customer issues and queries, the company improved customer service while significantly reducing costs. The lender continues to leverage the power of AI to enhance its services and maintain a competitive edge.